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Privacy Policy

Website Terms of Use

Last Updated on February 2, 2024.

This Privacy Policy is effective immediately for guests and users sending messages and contact cards through our Site after the date shown above and will become effective for those with pre-existing accounts upon their next access to the site.

This Privacy Policy describes our policies on the collection, use, and disclosure of your information in connection with your use of our websites and mobile applications (” Site“). The terms “our,” ” we,” ” us” refer to ExperienceCare Pharmacy LLC dba ExperienceCare Specialty Pharmacy. When you use any of the Sites, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

This policy applies to information we collect:

  • On any of our Sites.

  • In email, text and other electronic messages between you and any of our Sites.

  • Through mobile and desktop applications you may download from our Sites or from an app store, which provide dedicated non-browser-based interaction between you and this Site.

This policy does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Us or any third party.

  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on this Site.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Sites. By accessing or using our Sites, you agree to this Privacy Policy.  This policy may change from time to time, in our sole discretion and your continued use of our Sites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


We may store the information you submit to or through the Site. We use the information to fulfill your requests, provide Site functionality, improve Site quality, personalize the user experience, provide customer support, message you and comply with legal obligations. Among the information you submit to or through the Site, please note:

  1. Account Registration: Some of our sites may require you to register. If so, you must provide a valid email address to sign up for an Account on the Site. In addition, you may provide us with your full name, phone number, and address. When you sign up for an account, we opt you in to receive emails and text messages from us by default.

  1. Messaging: If you exchange messages with others through the Site, we may store these messages to deliver them. ‍


In addition to the information, you submit to or through the Site, we also collect and store information from and about you during your use of the Site. We use this information to analyze and track user behavior, personalize your experience, associate it with other information about you, provide the functionality and improve the quality of the Site, and help comply with legal obligations. We collect this information in a few different ways:

  1. Cookies: We may use cookies, web beacons, local shared objects (sometimes called “flash cookies”), and similar technology in connection with your use of the Site (” Cookies“). Cookies are small data files that may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Site, such as your browser type, search preferences, and the date and time of your use. You can disable some (but not all) Cookies in your device or browser settings but doing so may affect your ability to use the Site.

  2. Server Logs: Our servers log information about your use of the Site, such as your search activity, the pages you view, and the date and time of your visit. Our servers also log information that your computer or mobile device provides to us in connection with your use of the Site, such as your browser type, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.‍


We do not rent, share, sell or trade personally identifiable information with third parties for their direct marketing purposes. However, please note the following:

  1. Advertising and Third-Party Cookies: We may allow third parties who provide services relating to advertising to use Cookies, as defined above, in connection with your use of the Site. As a result, they may collect and store the same type of information and use it for the same type of purposes as described above, and they may be able to associate the information they collect with other information they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

  2. Business Transfers: We may share information from or about you with subsidiaries, joint ventures, or other companies under common control, in which case we will require them to honor this Privacy Policy. If another company acquires the Site or all or substantially all our assets, that company will possess the same information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy.

  3. Investigations: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Site; or (c) protect our rights, reputation, property, or that of our users affiliates, or the public.

  4. Links: The Site may contain links to unaffiliated third-party websites. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third-party websites.


Please note that the messages you send or receive using the Site are only private to the extent that you and the sender/recipient keep them private. For example, we do not have any control over whether a recipient of one of your personal messages publicly posts it or its contents. ‍


The Site is intended for general audiences and is not directed to children under 18. No one under age 18 may provide any information to or on the Site. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us via email at If we become aware that a minor has provided us with personal information without parental consent, we take steps to remove such information and terminate the minor’s account.


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures contained on the Site. The safety and security of your information also depends on you.


To ask questions or comment about this Privacy Policy or our privacy practices you may write to our Privacy Officer at the following address: 3730 Kirby Dr. Suite 210 Houston TX 77098



We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our use of your information and will be located. If we make material changes to this Privacy Policy, we will notify you by posting a notice on the Site prior to the effective date of the changes. It is your responsibility to review any updates and/or changes to this policy. By continuing to access or use the Site after those changes become effective, you agree to be bound by the revised Privacy Policy.

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At ExperienceCare Specialty Pharmacy, we understand the importance of protecting your privacy. We are committed to maintaining the confidentiality of your personal information and strive to ensure that your privacy is protected at all times.

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